Frequently asked questions
What is the return policy?
All items are made especially for you. For this reason, we do not accept returns or exchanges.
Please make sure all details (like size, color, and spelling) are correct before placing your order. If there’s a mistake on our end, feel free to contact us — we’re happy to help.
When will I receive my order?
Once your order has been shipped, you will receive an email with all tracking information. Delivery times may vary depending on your location.
Because your item is custom-made with your name on it, the delivery time can take up to 2 weeks.
If you live in the Netherlands, your order will usually be delivered within 7 working days.
Thank you for your patience!
We ship within the Netherlands via PostNL or DHL.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I wash my hoodie?
The hoodies cannot be put in the dryer, nor should they be ironed. It's best to wash the hoodie inside out.